I love Northfield! They really take the time with the owners to make sure you are comfortable and understand everything. I never feel like I'm being rushed out of the room, or like they have someone after me. My dog LOVES going to Northfield, too! He wags his whole body every time he sees Shelly. Northfield is a hike from my house (I live in the Highlands) but it's worth the drive to know my animals are so cared for. I trust Northfield 100%.