They are the best. The people truly know and believe in customer service. When we checked in whoever made the reservation made it for the wrong month. We were told they did not have any rooms. I did not know what to do. They found 1 room, a handicap room with 2 beds. I was grateful for the room but had really wanted a king bed with a tub not a hospital shower and toilet. The next day Liz came to me and told me they were going to give us a suite. It had a king bed, fireplace in the living room, study on other side of fireplace, Jacuzzi tub. It was absolutely beautiful. They comped us the room for the night. They also gave us a free bingo ticket each and a t-shirt. I was so surprised with all this I almost cried. I could not believe how nice they were. I will always stay and play at this casino when I go to Century City. No place better.