A little self-conscience in general, I don't usually like to walk into public places...raises my anxiety. I love to bike, mountain, road, whatever, I love it! I was around the South Pearl Street area and decided to battle my nerves and step inside Velosoul as many bike shops can be very intimidating especially for someone fairly new to the sport. The moment I walked into Velosoul, Zach made me feel super comfortable, answering all of my questions with knowledge and compassion. He talked with me about their line of bikes, was not pushy, but informative and honest. I will undoubtedly return to Velosoul for all my bike needs!