My 11 year old "pup" has been going to Shylo since I found them 10 years ago. AMAZING staff. They ALL LOVE dogs - they know Abby's name ...mine comes second. Wonderful valet services and I know my Abby is in hands as good as mine. I have never had one bad experience - I traveled for 2 years straight every other week or so and then Abby visits 5-10 x year. I can only say ...book ealry for holidays...they fill up weeks/months ahead of time.